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2024 U.S. Industry Statistics & Market Forecast - Telemarketing Bureaus and Other Contact Centers
Market Size & Industry Statistics
The total U.S. industry market size for Telemarketing Bureaus and Other Contact Centers:
Industry statistics cover all companies in the United States, both public and private, ranging in size from small businesses to market leaders.
In addition to revenue, the industry market analysis shows information on employees, companies, and average firm size.
Investors, banks, and business executives use growth rates and industry trends to understand the market outlook and opportunity.
| Statistics | 2019 2020 2021 2022 2023 | |
|---|---|---|
| Market Size (Total Sales/Revenue) |
Order at top of page | |
| Total Firms | ||
| Total Employees | ||
| Average Revenue Per Firm | ||
| Average Employees Per Firm | ||
| Average Revenue Per Employee | ||
Market Forecast
Market forecasts show the long term industry outlook and future growth trends. The following extended five-year forecast projects both short-term and long-term trends.
| Forecast / Industry Outlook | 2024 | 2025 | 2026 | 2027 | 2028 |
|---|---|---|---|---|---|
| Market Forecast ($ millions) | |||||
| Projected Industry Growth Rate (%) | |||||
Industry Insights
Major trends affect the Telemarketing Bureaus and Other Contact Centers industry include:- Rise in omnichannel communication strategies
- Increased adoption of Artificial Intelligence and automation tools
- Growing emphasis on customer experience management
- Shift to remote and hybrid work models
- Expansion of services to include social media management
- Higher demand for data analytics and real-time reporting
- Growing regulations and privacy concerns affecting operations
- Emergence of virtual and augmented reality in customer engagements
- Increasing use of cloud-based contact center solutions
- Impact of global economic fluctuations on outsourcing decisions
- Integration of machine learning for predictive customer service analytics
- Challenges in managing multilingual and multicultural customer bases
- Increased focus on cybersecurity measures in data handling and storage
- Adoption of Voice over Internet Protocol (VoIP) technology
- Rise in demand for cost efficiency and ROI in customer service operations
Product & Services Breakdown
Research products and services in the Telemarketing Bureaus and Other Contact Centers industry generating sales. Note that products are broken into categories with different levels of classification.| Product Description | Number of Companies | Sales ($ millions) | Percent of Total Sales |
|---|---|---|---|
Industry Total |
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Telemarketing Services |
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Outbound Telemarketing Services |
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Inbound Telemarketing Services |
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Telephone Answering And Messaging Services, Including Contact/Call Center Services |
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Fundraising Organization Services (On A Contract Or Fee Basis For Clients, Individuals, Or Organizations) |
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All Other Receipts |
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All Other Operating Receipts |
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U.S. Geographic Distribution: Revenue Statistics by State
Market Size by State ($ millions) indicates how the industry's competition is distributed throughout the country. State-level information can identify areas with higher and lower industry market share than average.
Income Statement (Average Financial Metrics)
Financial metrics provide a snapshot view of a benchmark "average" company. Key business metrics show revenue and operating costs. The data collected covers both public and private companies.| Industry Average | Percent of Sales (Industry Benchmark) |
|
|---|---|---|
| Total Revenue | Order at top of page |
|
| Operating Revenue | ||
| Cost of Goods Sold | ||
| Gross Profit | ||
Operating Expenses | ||
| Pension, profit sharing plans, stock, annuity | ||
| Repairs | ||
| Rent paid on business property | ||
| Charitable Contributions | ||
| Depletion | ||
| Domestic production activities deduction | ||
| Advertising | ||
| Compensation of officers | ||
| Salaries and wages | ||
| Employee benefit programs | ||
| Taxes and Licenses | ||
| Bad Debts | ||
| Depreciation | ||
| Amortization | ||
| Other Operating Expenses | ||
| Total Operating Expenses | ||
| Operating Income | ||
| Non-Operating Income | ||
| EBIT (Earnings Before Interest and Taxes) | ||
| Interest Expense | ||
| Earnings Before Taxes | ||
| Income Tax | ||
| Net Profit Net Income | ||
Financial Ratio Analysis
Financial ratio information can be used to benchmark how a Telemarketing Bureaus and Other Contact Centers company compares to its peers. Accounting statistics are calculated from the industry-average for income statements and balance sheets.| Profitability & Valuation Ratios | Industry Average |
|---|---|
| Company valuation can be measured based on the firm's own performance, as well as in comparison against its industry competitors. These metrics show how the average company in the Telemarketing Bureaus and Other Contact Centers industry is performing. | |
| Profit Margin Gross Profit Margin, Operating Profit Margin, and Net Profit Margin. Show company earnings relative to revenues. |
|
| Return on Equity (ROE) Return on Equity (ROE) is net income as a percentage of shareholders' equity. Shareholders' Equity is defined as the company's total assets minus total liabilities. ROE shows how much profits a company generates with the money shareholders invested (or with retained earnings). |
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| Return on Assets (ROA) Return on Assets (ROA) is net income relative to total assets. The market research on Telemarketing Bureaus and Other Contact Centers measures how efficiently the company leverages its assets to generate profit. ROA is calculated as Net Income divided by Total Assets. |
|
| Liquidity Ratios | Industry Average |
|---|---|
| Bankers and suppliers use liquidity to determine creditworthiness and identify potential threats to a company's financial viability. | |
| Current Ratio Measures a firm's ability to pay its debts over the next 12 months. |
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| Quick Ratio (Acid Test) Calculates liquid assets relative to liabilities, excluding inventories. |
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| Efficiency Ratios - Key Performance Indicators | Industry Average |
|---|---|
| Measure how quickly products and services sell, and effectively collections policies are implemented. | |
| Receivables Turnover Ratio If this number is low in your business when compared to the industry average in the research report, it may mean your payment terms are too lenient or that you are not doing a good enough job on collections. |
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| Average Collection Period Based on the Receivables Turnover, this estimates the collection period in days. Calculated as 365 divided by the Receivables Turnover |
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| Inventory Turnover A low turnover rate may point to overstocking, obsolescence, or deficiencies in the product line or marketing effort. |
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| Fixed-Asset Turnover Generally, higher is better, since it indicates the business has less money tied up in fixed assets for each dollar of sales revenue. |
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Compensation & Salary Surveys for Employees
Compensation statistics provides an accurate assessment of industry-specific jobs and national salary averages. This information can be used to identify which positions are most common, and high, low, and average annual wages.| Title | Percent of Workforce | Bottom Quartile | Average (Median) Salary | Upper Quartile |
|---|---|---|---|---|
| Management Occupations | 5% | Order at top of page |
||
| Chief Executives | 0% | |||
| General and Operations Managers | 3% | |||
| Business and Financial Operations Occupations | 7% | |||
| Business Operations Specialists | 6% | |||
| Sales and Related Occupations | 17% | |||
| Other Sales and Related Workers | 8% | |||
| Telemarketers | 8% | |||
| Telemarketers | 8% | |||
| Office and Administrative Support Occupations | 61% | |||
| Financial Clerks | 9% | |||
| Bill and Account Collectors | 7% | |||
| Bill and Account Collectors | 7% | |||
| Information and Record Clerks | 39% | |||
| Customer Service Representatives | 36% | |||
| Customer Service Representatives | 36% | |||
| Other Office and Administrative Support Workers | 5% | |||
Telemarketing Bureaus and Other Contact Centers Competitor Landscape & Key Companies [PREMIUM]
The most influential companies in the Telemarketing Bureaus and Other Contact Centers industry and adjacent industries either have large market share or are developing new business models and methods that could disrupt the status quo. We look at leading and emerging companies in the Telemarketing Bureaus and Other Contact Centers industry and adjacent sectors:| Market Leaders: Direct Competitors Companies with the largest market share, focused in this industry |
Market leaders: Diversified Competitors Largest companies that have diversified operations in this and other industries |
| Innovators: Direct Competitors Innovative, Emerging, and Disruptive Companies that may influence the future direction of the industry. |
Innovators: Diversified Competitors Innovators and Disruptors in adjacent industries that may also affect the Telemarketing Bureaus and Other Contact Centers industry. |
Source:
Innovation News
- Jan 22, 2024: Squeeze Media Group trademarks "GOSQUEEZE" - Advertising and marketing consultancy; Advertising services
- Oct 13, 2020: Support Services Group trademarks "S2G" - Customer service management for others; Marketing services; Telemarketing; Telemarketing services; Business management consultation and services
- Jul 14, 2020: Support Services Group trademarks "S2GENIUS" - Customer service management for others; Marketing services; Telemarketing; Telemarketing services; Business management consultation and services
- Apr 09, 2018: Mci LC raises $4 million in funding.
Recent Federal Contracts for Telemarketing Bureaus and Other Contact Centers
- Mar 29, 2024: SKYWARD IT SOLUTIONS, LLC (Gaithersburg, MD) awarded $3,166,794
- Mar 28, 2024: LIONA ENTERPRISES INC (Cincinnati, OH) awarded $1,658,686
- Mar 25, 2024: MAXIMUS FEDERAL SERVICES, INC. (Mc Lean, VA) awarded $379,551,782
- Mar 22, 2024: KECH, INC. (Williamsburg, KY) awarded $5,176,921
- Mar 08, 2024: ASSO FOR THE BLIND AND VISUALLY IMPAIRED-GOODWILL INDUSTRIES OF GREATER ROCHESTER, INC. (Rochester, NY) awarded $7,609,120
- Feb 28, 2024: DEBORGEM ENTERPRISES INCORPORATED (Fredericksburg, VA) awarded $446,158
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