	Standard Report	Premium Report
Current State of the Industry
Market Size (industry trends)
Market Forecast (5-year projection)
Products/Services Breakdown
Revenue per State
Financial Metrics
Salary & Compensation Statistics
Public Company Information
Key Private Companies
Government Vendors
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2024 U.S. Industry Statistics & Market Forecast - Business Support Services

Published: November 2024

Market Size & Industry Statistics

The total U.S. industry market size for Business Support Services: Industry statistics cover all companies in the United States, both public and private, ranging in size from small businesses to market leaders. In addition to revenue, the industry market analysis shows information on employees, companies, and average firm size.

Investors, banks, and business executives use growth rates and industry trends to understand the market outlook and opportunity.

Charts and graphs can be copied to Microsoft Word and Powerpoint presentations.

Statistics	2019 2020 2021 2022 2023
Market Size (Total Sales/Revenue)		Order at top of page
Total Firms
Total Employees
Average Revenue Per Firm
Average Employees Per Firm
Average Revenue Per Employee

Statistics Source: U.S. Census, AnythingResearch Analysis of Federal Data

Market Forecast

Market forecasts show the long term industry outlook and future growth trends. The following extended five-year forecast projects both short-term and long-term trends.

Forecast / Industry Outlook	2024	2025	2026	2027	2028
Market Forecast ($ millions)
Projected Industry Growth Rate (%)

Source: AnythingResearch Economic Analysis

Industry Insights

Major trends affect the Business Support Services industry include:

Increasing automation and use of AI technologies
Shift towards remote and flexible work arrangements
Emphasis on cybersecurity measures
Rising demand for cost reduction and process efficiency
Integration of advanced data analytics
Growth of specialized services
Expanding regulatory and compliance requirements
Focus on customer experience and personalized services
Increase in outsourcing non-core activities
Adoption of sustainable and green business practices
Growing importance of social media management and digital marketing
Advancement in cloud computing services
Higher reliance on subscription-based business models
Integration of IoT for enhanced service delivery
Increasing competition from global service providers

Product & Services Breakdown

Research products and services in the Business Support Services industry generating sales. Note that products are broken into categories with different levels of classification.

Product Description	Number of Companies	Sales ($ millions)	Percent of Total Sales
Industry Total
Document Preparation Services (Include Editing, Proofreading, Layout, Desktop Publishing.)
Typing Services (Include Transcription Services.)
Document Finishing Services (Include Binding, Mounting, Laminating, Folding.)
Copying And Reproduction Services
Stenographic Services (Include Court Reporting Services.)
Telemarketing Services
Outbound Telemarketing Services
Inbound Telemarketing Services
Telephone Answering And Messaging Services, Including Contact/Call Center Services
Postal And Shipping Services And Mailbox Rentals
Mail Presorting Services And Address Barcoding
Packaging And Labeling Services
Collection Services And Debt Recovery
Consumer Debt Collection
Commercial Debt Collection
Repossession And Collateral Recovery Services
Credit Rating Services (Include Credit Investigation Services, Reporting Bureaus, And Credit Agencies.)
Individual Credit Rating Services
Commercial Credit Rating Services
Fundraising Organization Services (On A Contract Or Fee Basis For Clients, Individuals, Or Organizations)
Distance Conferencing Services
Printing Services
Printing Services - Quick
Printing Services - Digital
Other Printing Services
Resale Of Merchandise
All Other Receipts
All Other Operating Receipts

U.S. Geographic Distribution: Revenue Statistics by State

Market Size by State ($ millions) indicates how the industry's competition is distributed throughout the country. State-level information can identify areas with higher and lower industry market share than average.

U.S. map by state

Income Statement (Average Financial Metrics)

Financial metrics provide a snapshot view of a benchmark "average" company. Key business metrics show revenue and operating costs. The data collected covers both public and private companies.

	Industry Average	Percent of Sales (Industry Benchmark)
Total Revenue	Order at top of page
Operating Revenue
Cost of Goods Sold
Gross Profit
Operating Expenses
Pension, profit sharing plans, stock, annuity
Repairs
Rent paid on business property
Charitable Contributions
Depletion
Domestic production activities deduction
Advertising
Compensation of officers
Salaries and wages
Employee benefit programs
Taxes and Licenses
Bad Debts
Depreciation
Amortization
Other Operating Expenses
Total Operating Expenses
Operating Income
Non-Operating Income
EBIT (Earnings Before Interest and Taxes)
Interest Expense
Earnings Before Taxes
Income Tax
Net Profit Net Income

Source: AnythingResearch Analysis of U.S. federal statistics

Financial Ratio Analysis

Financial ratio information can be used to benchmark how a Business Support Services company compares to its peers. Accounting statistics are calculated from the industry-average for income statements and balance sheets.

Profitability & Valuation Ratios	Industry Average
Company valuation can be measured based on the firm's own performance, as well as in comparison against its industry competitors. These metrics show how the average company in the Business Support Services industry is performing.
Profit Margin Gross Profit Margin, Operating Profit Margin, and Net Profit Margin. Show company earnings relative to revenues.
Return on Equity (ROE) Return on Equity (ROE) is net income as a percentage of shareholders' equity. Shareholders' Equity is defined as the company's total assets minus total liabilities. ROE shows how much profits a company generates with the money shareholders invested (or with retained earnings).
Return on Assets (ROA) Return on Assets (ROA) is net income relative to total assets. The market research on Business Support Services measures how efficiently the company leverages its assets to generate profit. ROA is calculated as Net Income divided by Total Assets.

Liquidity Ratios	Industry Average
Bankers and suppliers use liquidity to determine creditworthiness and identify potential threats to a company's financial viability.
Current Ratio Measures a firm's ability to pay its debts over the next 12 months.
Quick Ratio (Acid Test) Calculates liquid assets relative to liabilities, excluding inventories.

Efficiency Ratios - Key Performance Indicators	Industry Average
Measure how quickly products and services sell, and effectively collections policies are implemented.
Receivables Turnover Ratio If this number is low in your business when compared to the industry average in the research report, it may mean your payment terms are too lenient or that you are not doing a good enough job on collections.
Average Collection Period Based on the Receivables Turnover, this estimates the collection period in days. Calculated as 365 divided by the Receivables Turnover
Inventory Turnover A low turnover rate may point to overstocking, obsolescence, or deficiencies in the product line or marketing effort.
Fixed-Asset Turnover Generally, higher is better, since it indicates the business has less money tied up in fixed assets for each dollar of sales revenue.

Compensation & Salary Surveys for Employees

Compensation statistics provides an accurate assessment of industry-specific jobs and national salary averages. This information can be used to identify which positions are most common, and high, low, and average annual wages.

Title	Percent of Workforce	Bottom Quartile
Management Occupations	5%	Order at top of page
Chief Executives	0%
General and Operations Managers	3%
Business and Financial Operations Occupations	7%
Business Operations Specialists	6%
Sales and Related Occupations	17%
Other Sales and Related Workers	8%
Telemarketers	8%
Telemarketers	8%
Office and Administrative Support Occupations	61%
Financial Clerks	9%
Bill and Account Collectors	7%
Bill and Account Collectors	7%
Information and Record Clerks	39%
Customer Service Representatives	36%
Customer Service Representatives	36%
Other Office and Administrative Support Workers	5%

Source: Bureau of Labor Statistics

Business Support Services Competitor Landscape & Key Companies [PREMIUM]

The most influential companies in the Business Support Services industry and adjacent industries either have large market share or are developing new business models and methods that could disrupt the status quo. We look at leading and emerging companies in the Business Support Services industry and adjacent sectors:

Market Leaders: Direct Competitors Companies with the largest market share, focused in this industry	Market leaders: Diversified Competitors Largest companies that have diversified operations in this and other industries
Innovators: Direct Competitors Innovative, Emerging, and Disruptive Companies that may influence the future direction of the industry.	Innovators: Diversified Competitors Innovators and Disruptors in adjacent industries that may also affect the Business Support Services industry.

Source:

Innovation News

Recent Federal Contracts for Business Support Services

Apr 02, 2024: TOBY FELDMAN INC (New York, NY) awarded $5,620
Apr 02, 2024: VET REPORTING LLC (Marietta, GA) awarded $1,941
Apr 02, 2024: CITY OF SACRAMENTO (Sacramento, CA) awarded $4,064
Apr 02, 2024: VERATO, INC. (Mclean, VA) awarded $2,600
Apr 02, 2024: MISCELLANEOUS FOREIGN AWARDEES (Washington, DC) awarded $10,899
Apr 02, 2024: CZERENDA'S COURT REPORTING SERVICE, INC. (Binghamton, NY) awarded $4,212